Credenti Recover

Self-Service Password Recovery — Without the Helpdesk

Empower users to recover access to their accounts securely and independently, with built-in support for Okta and Entra. Reduce IT workload, eliminate downtime, and accelerate workforce productivity.

Password resets. Account unlocks. No tickets.

A woman appears frustrated as she looks at her laptop displaying an ‘incorrect password’ login error with a reset password button. This visual highlights common password lockout challenges and underscores the importance of having secure, self-service password recovery options for users in environments that still require legacy credentials.

Why Password Recovery Still Matters

While the Credenti platform is designed to eliminate passwords through modern, phishing-resistant login experiences, there are still cases where legacy password credentials are required — particularly in systems governed by policies like 90-day password expiration.

When users forget these credentials during a forced reset, Credenti Recover ensures they can securely regain access — without relying on IT or support desks.

Why Organizations Choose Credenti Recover

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Eliminate Helpdesk Tickets

Free up your IT team by enabling users to reset passwords and unlock accounts without intervention.

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Instant Access Restoration

Restore productivity within minutes — no waiting on ticket queues or manual approvals.

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Identity-Verified Recovery

Use biometrics, passkeys, QR code scans, or badge tap to verify user identity before restoring access.

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24/7 Availability

Enable workforce recovery any time, from any location — perfect for shift-based and global teams.

A woman smiles at her laptop as a Credenti Recover confirmation screen displays ‘Password Reset Successful’ for the user. The message indicates the password has been securely changed, illustrating the ease and confidence users gain when recovering their accounts independently without IT assistance.

How Credenti Recover Works

A locked computer login screen displaying the Credenti Recover interface, including a prominent ‘Need Help?’ option. This feature allows users to initiate self-service account recovery—such as password resets or unlocks—before they reach the Okta or Entra login screen, ensuring quick access without IT involvement.

Initiate Recovery

From the machine lock screen, users can click “Need Help?” on the Credenti interface to begin recovery — even before reaching the Okta or Entra login screen.

A smartphone displays a facial recognition prompt beside a desktop screen running the Credenti Recover interface. This visual represents how users can verify their identity using facial recognition or an Okta/Entra second-factor prompt as part of the secure password recovery flow, ensuring high assurance and preventing unauthorized resets.

Verify Identity

Users can verify their identity using facial recognition or a second-factor prompt from Okta or Entra. Facial recognition offers the highest assurance.

A laptop screen shows a Credenti Recover confirmation message reading ‘Password Reset Successful,’ signaling that the user’s credentials have been securely updated and access has been restored without helpdesk support. This visual highlights the final step of the self-service recovery workflow.

Regain Access

Once verified, access is restored instantly and securely. No helpdesk interaction needed.

Empower Your Workforce. Lighten the IT Load.

Secure account recovery without the hassle. See how Credenti Recover can reduce your helpdesk volume and improve user satisfaction.

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