Case Study: Securing Clinical Workstations with Touchless Login

Overview

This case study highlights how a California-based academic medical center eliminated login delays and credential fatigue by deploying badge-based passwordless access across shared clinical workstations. Using RFID cards and Microsoft RDS, clinicians gained secure, fast access to virtual desktops — without relying on personal devices, passwords, or tokens.

The Challenge

• Repeated password entry on shared workstations slowed down care delivery and introduced risk of error or lockouts during urgent scenarios.
• Personal device usage was prohibited due to HIPAA and infection control policies.
• Access methods varied across departments, leading to confusion and inefficiencies.
• Some clinical zones lacked stable Wi-Fi, causing delays with cloud-only MFA tools.

The Solution: Badge Tap + Virtual Desktop Access

Credenti enabled fast, passwordless login using Prox cards — just tap and go. No phones. No tokens. No passwords.

Tap-In, Tap-Out, Tap-Over

With Credenti Tap, clinicians simply tapped their RFID badge to access any shared Windows workstation — no username or password required. Once enrolled, their badge could be used on any authorized device without additional setup. This enabled seamless workstation switching throughout the facility, fully aligned with shared-use and infection control policies.

Microsoft RDS for Shared Workstations

The clinical applications were hosted in Microsoft RDS, enabling session-based virtualization for multiple users. Clinicians accessed their personalized RDS environment simply by tapping their badge on a shared Windows workstation in kiosk mode.

✔ This setup allowed nurses and doctors to securely launch and close their applications in high-traffic areas like exam rooms and nurse stations — without entering passwords.

Results

• 72% faster workstation access led to smoother shift changes and faster patient documentation.
• Zero helpdesk tickets related to forgotten passwords.
• HIPAA-aligned authentication with no personal device requirement.
• Clinician satisfaction increased due to frictionless access across shifts.